Refund Policy for Brandman Pro
At Brandman Pro, we are committed to delivering premium-quality school supplies, institutional materials, and business branding solutions with precision, reliability, and professionalism. Our offerings include ID cards, lanyards, belts, ties, books, certificates, stamps, printing materials, Google review kits, digital visiting cards, website development, T-shirt printing, keychains, promotional products, and customized branding services.
We value customer satisfaction and strive to maintain the highest standards in product quality and service delivery. However, under specific circumstances, we provide a structured and transparent refund policy as outlined below.
1. Eligibility for Refund
- Product Quality Issues
If the delivered products do not match the approved design, specifications, or agreed quality standards, you may be eligible for a refund or replacement.
- Manufacturing Defects / Damage
If products are received damaged, defective, or incorrectly manufactured, the client must notify us within 48 hours of delivery, along with valid proof (images/videos).
- Non-Delivery of Order
If Brandman Pro fails to deliver the confirmed order within the agreed timeline due to reasons within our control, a refund may be considered.
- Service Deficiency
For services such as website development, digital visiting cards, branding kits, or design services, refunds may be considered only if the delivered output significantly deviates from the agreed scope or requirements.
2. Refund Request Process
Step 1: Submission of Request
Clients must submit a refund request via email to:
📧 admin@vsmartauditor.com
Include the following details:
- Client Name
- Order / Invoice Number
- Description of Issue
- Supporting Evidence (Photos/Videos/Documents)
Step 2: Review & Verification
- Our team will evaluate the request and may contact you for additional clarification.
- In case of physical products, return and inspection may be required.
Review Timeline: 7–15 business days
Step 3: Approval & Communication
- The final decision will be communicated via email.
- If approved, details of refund/replacement/store credit will be shared.
3. Refund Method
- Refunds will be processed through the original payment method.
- In certain cases, Brandman Pro may offer replacement, correction, or store credit instead of a monetary refund.
4. Refund Timeline
- Approved refunds will be processed within 7 to 15 business days.
- Actual credit timelines may vary depending on banking/payment gateways.
5. Non-Refundable Cases (Important)
Refund requests will not be accepted in the following situations:
- Products manufactured exactly as per client-approved design/sample
- Minor variations in color, finish, or material due to printing or production processes
- Delay caused by client approvals, revisions, or incomplete information
- Orders cancelled after production or printing has commenced
- Customized, personalized, or bulk orders (unless defect/damage is proven)
- Errors due to incorrect data, spelling, or design approved by the client
- Services already delivered as per agreed scope
- External factors beyond our control (e.g., courier delays, regulatory changes, client-side issues)
6. Cancellation Policy
- Orders can be cancelled only before production begins.
- Once production has started, cancellation charges or full order cost may apply.
7. Returns (If Applicable)
- Returns must be approved before dispatch.
- Products must be returned in original condition and packaging.
- Return shipping costs may be borne by the client unless the issue is due to our error.
8. Limitation of Liability
Brandman Pro’s liability, in any case, shall be limited to the value of the order. We shall not be liable for any indirect, incidental, or consequential losses, including business loss, reputational loss, or delay-related damages.
9. Policy Modifications
Brandman Pro reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
10. Contact Information
Brandman Pro
(Proprietorship of VIKRAM NARASIMHARAO NARENDRA)
📍 Address:
Ground Floor, Building No. 6-07,
VIKRAM Premises, Darsi Road,
Near Madepally Road, Timmayapalem,
Bapatla District, Andhra Pradesh – 523201
📧 Email: admin@vsmartauditor.com
Final Statement
We are dedicated to delivering high-quality custom printing and branding solutions in India, ensuring reliability, transparency, and long-term client relationships. Our refund policy reflects our commitment to fairness while protecting the integrity of customized and bulk production processes.
